FAQ


Do you ship to my country?

We ship worldwide. No matter where you live, we will ship your order right to your doorstep. If you have any further questions about our shipping standards, please read our shipping information, or contact our customer service.

 

When will my order be delivered?

Orders take 2-3 days to process, and international shipping can take up to 3-5 weeks. However the majority of items do arrive before this.

 

What if I have not received an order confirmation?

Your order confirmation is sent to your e-mail address directly after you have placed your order. The order confirmation also serves as a receipt. If you have not yet received your order confirmation, please e-mail our customer service.


How do I use a discount code?

You enter your discount code at checkout after you have filled in your personal information. Once you have added your discount code, the discount will immediately be deducted from the total sum when adding the coupon. Please be aware that you can only use one discount code per order. 
Here is a 5% code to test it out yourself: %carefulreader%


How do I change or cancel my order?

Please contact our customer service as soon as possible with an e-mail to info@aliumww.com, so we can change or cancel your order before we have shipped it.


What do I do if my watch got broken?

Please contact our customer service with information about what has happened to your watch and your order number. Our manufacturing will examine your inquiry and contact you with further information. We offer a 2 year manufacturer's warranty on all our watches, but it does not cover damage caused by water or outer force. For more information about the rules for the guarantee, please read our refund policy.


What do I do if I receive the wrong item or a defective item?

We recommend that you as a customer control that the item is correct and in perfect condition when you receive your order. If you have received the wrong item or if the item has a defect, please contact our customer service within 30 days for complaints.


Can I somehow track my package?

You should have received a confirmation email with a tracking number when your order was completed. If your order has not arrived within the stated delivery time, please contact our customer service.


Can I pay with a currency not supported by your website?

Yes, of course. Because we always charge you in the currency specified on the homepage, afterwards it's your bank that converts the payment to the right currency for you.


How does it work with customs duty and VAT?

All our prices on our website are included German VAT which is 19% of the price shown. If you order from a country within the EU, you pay the full price including VAT and no other fees are added. If you order from a country outside of the EU, the German VAT will be deducted from the price at checkout when you choose your country. Instead, you will pay the VAT and customs duty in your country to UPS. Both VAT and customs duty differs between countries and we advise you to contact your customs duty office for further information.


From where are you shipping the package?

All our products are shipped directly from our international warehouses.


How do I return a product?

With the receipt of the watch you have 30 days to complete the return process, which is explained in detail in our return policy. If the return claim is valid and correct we will reimburse the full amount of your order, but not for sending the package in return. The customer have to arrange the shipping and it is important that the item is packaged carefully so it will not get damaged, and that the delivery is insured.

For you to feel confident and secure we offer you 30 days purchase on approval, which is also in agreement with the German law. After you have sent back the watch and we have received it, we will control that it is in perfect condition as when it was delivered and reimburse you with the full amount. Please contact our customer service to arrange a return product.